POLICY STATEMENT
We, at SB Quality Cleaning Professionals Pty Ltd, commit ourselves for supplying services that would give complete satisfaction to our customers. It is appropriate for the purpose and context of the SB Quality Cleaning and provides frame work to set quality objectives.
RESPONSIBILITY OF MANAGEMENT
Management of SB Quality Cleaning Pty Ltd will strive to achieve growth and leading position in the market by:
- Supplying consistent quality services to our valued customers.
- Complying with all applicable requirements and continually improve the effectiveness of quality management system.
- Creating an environment of teamwork and innovative approach.
- Ensuring integrity of the QMS is maintained.
| Parameters (Annual) | Target |
|---|---|
| Customer Satisfaction Level | 90% Min |
| Process Improvement | 2 Min |
| Increase in turn over | 10% Min |
| Customer complaints | 0 |
| Reduce cost | 2% Min |
| Reduce quality Issues | 10% Min |
RESPONSIBILITY OF STAFF & CONTRACTOR
Personnel in SB Quality Cleaning various level are responsible and have the authority within their defined areas of control for:
- The quality of work carried out.
- Initiating action to prevent the occurrence of service non conformance.
- Identifying and recording quality problems.
- Initiating, recommending and providing solutions to quality problems.
- To verify the effectiveness of the solutions & Controlling further
- processing until all conditions are satisfactory.
